Privacy Policy


Welcome to Tanglefrost's Privacy Policy.  I respect your privacy and remain passionately committed to protecting your personal data.

As such, this policy explains how Tanglefrost uses your personal data when you visit my website, interact with me and buy my goods and services.

It also outlines your privacy rights and how the law protects you.

My website, tanglefrost.com, sells handcrafted accessories for weddings and special events.  A selection of designs can be purchased ready-made or adapted to suit individual requirements.  I also offer a bespoke design service whereby customers can commission unique pieces to be made especially for them. 

In purchasing items and services from tanglefrost.com, I collect a variety of personal data from you, my wonderful customers:

  • Identity data includes title, first name and last name.  Should we interact via Facebook Messenger, or any other social media, this may also include your social media user name.
  • Contact data includes billing address, delivery address, email address and telephone numbers
  • Transaction data includes details about previous purchases from me
  • Profile data includes any preferences, feedback and survey responses you may make with regards the products and services Tanglefrost provides.

I generally collect this data from forms customers have filled in from tanglefrost.com or by corresponding with me via post, phone, email, social media or simple face-to-face interaction.  This includes:

  • signing up to receive Tanglefrost Newsletters
  • making enquiries or requesting information
  • ordering products and services, online and in-person
  • requests for marketing updates and special offers
  • engaging on social media
  • entering a competition or survey
  • leaving comments or reviews on products or services (please be kind!)

In order to ensure that tanglefrost.com operates as safely and efficiently as possible, I utilise the services of two providers: Shopify and Paypal.  They were specifically chosen due to their own committment to protecting the privacy of personal data and to treat it in accordance with the law. 

Shopify powers our online-store by providing a secure gateway through which to make purchases.  GDPR-compliant features have been built into the platform thereby enabling me to offer customers transparency into and control over their personal data, with the added assurance that it will be protected across borders.

As customers browse tanglefost.com, Shopify automatically collects certain information from the device used, including information about the web browser, IP address and time-zone, plus some of the cookies and tracking technologies that may be installed on the device.  It also notes which individual web pages or products are viewed, and what websites or search terms referred customers to the site.  This is called "Device Information".  Such information can be used to help us screen for potential risk and fraud (in particular IP addresses)  but more usually to improve and optimise the functioning of tanglefrost.com. 

When purchases are made (or attempted) from tanglefrost.com, Shopify will request certain information from customers, including name, billing and shipping addresses, payment information, email address and phone number.  We refer to this as "Order Information".  This information is used to fulfil orders (including processing payment, arranging for shipping and providing invoices and/or order confirmations)  In addition we use it to communicate with our customers and to screen orders for potential risk or fraud

Personal Data relates to both Device and Order Information.  You can read more about how Shopify uses your Personal Data here.

Paypal manages the financial transactions of purchases through tanglefrost.com, either from purchases of individual products or design commissions. I believe they currently provide the best financial security and privacy for both my customers and myself.  Although the personal details provided generally confirm that which I have already collected, only Paypal has access to specific payment information, such as card details.  To read more about  how Paypal uses and protects both Personal and Financial information click here.

In addition, I use Google Analytics to help me understand how customers interact with tanglefrost.com.  (To read more about how Google uses Personal Information follow the link here.  To opt-out of Google Analytics click here.)

Finally, I may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information I receive, or to otherwise protect my rights.

Customers who are European residents have the right to access the personal information I may hold about them and to request that their personal information be corrected, updated or deleted.  Should you wish to exercise this right, please contact me through the contact information listed below.  Please note also that during individual transactions data will be transferred outside of Europe, including to Canada and the United States. 

I always try hard to make it clear what I am doing and what communications will be sent.  Customers always have a right at any time to change their mind and opt-out.  The easiest way is to use the unsubscribe link at the bottom of any email communication or simply contact me to let me know.

DATA RETENTION 

When an order is placed through tanglefrost.com, I will maintain your order information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect changes in our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact me by email at tanglefrost@live.co.uk.